FAQs

 
We currently ship worldwide. We hope to have JOONI BLOOM in every child’s room in the world, so if you’d like us to ship to your country, send us an email with what country you’d like us to have on our radar.
 

2. Do you ship to P.O. Boxes?
We wish! But sorry, we aren’t able to delivery to P.O.
 

3. How much does shipping cost?
For all shipping prices, please visit our Shipping page.
 

4. What’s your return policy?
We will happily accept returns, for free, within 60 days from the purchase date on all items, excluding Sale Items, Rug Samples and Furniture. All returns should be in original product packaging and unused condition for a full refund (excluding your original Shipping & Handling Fees). All Bundles must be returned as a set. Individual items are not accepted as a return. Rugs can be returned, but are not eligible for Free Returns. Please use the pre-paid return label provided, however based on the size of rug, a return shipping and handling fee will be applied and deducted from your final refunded amount. Please refer to the Rug Shipping and Handling Fees above for costing. Please note that all Sale Items, Rug Samples and Furniture are FINAL SALE and are not eligible for exchange or return.
 
In order to begin the return process please send an email to hello@jooniblook.com with the following information: Customer Name: (the person who purchased the order) Order Number: Order Date: Item being Returned: Once this information is received, you will be sent a return authorization number and pre-paid return label. Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.
 

6. Can I exchange an item?
Unfortunately, we are not able to offer exchanges online. If you need a new size or color, you may return your items and place a new order online.
 

7. Can I cancel or change an order after I’ve placed it?
Our team makes it a priority to ship your order out ASAP, which means that we aren’t able to make any changes to an order once it’s been placed.
 

8. There is something wrong with my order, what should I do?
Oh no! If you have received an incorrectly shipped or damaged product we ask that you kindly contact us so that we can fix the problem right awa
 
We’d love to chat! The best way to reach us is through email: contact us now. If you are unable to reach us, one of our Customer Care Associates will be in touch with you within 24 - 48 hours. They are available Monday to Friday, 9am to 5pm EST.
 

10. Can I wash my storage?
No, please do not wash your storage. All of our storage products are made from 100% heavyweight cotton canvas, which is naturally durable and stain resistant. Because the natural fibers will absorb moisture, nothing wet or damp should be left in them and they should not be washed. If needed, we recommend that you spot treat any stains with a dry or slightly damp cloth.
 

11. How do I hang my mobile?
The best way to hang your mobile is from the ceiling with a small u-hook and clear fishing line. Make sure to use a string that will not easily break and adjust t your desired height. Just make sure to always keep well away from baby’s reach!
 

12. Can I place a Wholesale order?
If you'd like to carry JOONI BLOOM, please contact us through email. A member of our team will get in touch soon to help finalize the details.